Rest assured you have not been charged twice. Please contact your card issuer, as the money could be held by the bank.
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What happens if I'm charged twice?
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Aug 21, 2020
What happens if I'm charged twice?
Rest assured you have not been charged twice. Please contact your card issuer, as the money could be held by the bank.
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How can I obtain a receipt or invoice?
You will always receive a basic invoice via email after purchase. We can provide an official invoice in the form of a PDF if needed. Please contact our customer service via email support@imoostore.com
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When will I be charged for my order?
When paying with a credit card you will not be charged until the products have shipped. When paying with PayPal the funds will be transferred when you submit your order. You will receive a confirmation email when your product is shipped.
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What do I do when my online transaction fails?
There are several potential reasons: 1) A problem with the credit card; 2) Your online Payment Gateway settings 3) Incorrect card details provided during payment. Here are some things to try: 1) Make sure that your debit/credit card details are correct when making a purchase; 2) Try to use an alternative card or payment method such as PayPal if possible 3) Contact your debit/credit card provider with the error message, they may be able to identify the issue you are having 4) If you are still having transaction problems, please contact us with details of the error message.
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What is a CVV number and where can I find it?
CVV Number (“Card Verification Value”) is a 3-digit number available on the back of your credit/debit (VISA®, MasterCard®) card. On American Express® branded credit or debit card it is a 4-digit numeric code located on the front of the card. This code is often used for verification purposes, especially for online purchases to prevent fraud. Providing the CVV number implies that the person placing the order has physical possession of the card.
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