If you are using a PayPal account, please make sure that your shipping address exactly matches the address that you have on file of PayPal. An extra space or missing punctuation can cause the payment to fail. Once you have amended your shipping information, please try again. If you are using a Credit Card, please make sure that all credit card information is correctly filled in. If the verification fails, you can try again to see if the issue can be solved, or use another payment method. If payment problems persist, please contact PayPal. PayPal's phone number is 1-402-935-2050 (if calling from outside the US). You can also hit this link for help: https://www.paypal.com/gb/selfhelp/home
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What should I do if I get a payment error?
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Aug 21, 2020
What should I do if I get a payment error?
If you are using a PayPal account, please make sure that your shipping address exactly matches the address that you have on file of PayPal. An extra space or missing punctuation can cause the payment to fail. Once you have amended your shipping information, please try again. If you are using a Credit Card, please make sure that all credit card information is correctly filled in. If the verification fails, you can try again to see if the issue can be solved, or use another payment method. If payment problems persist, please contact PayPal. PayPal's phone number is 1-402-935-2050 (if calling from outside the US). You can also hit this link for help: https://www.paypal.com/gb/selfhelp/home
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What happens if I'm charged twice?
Rest assured you have not been charged twice. Please contact your card issuer, as the money could be held by the bank.
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How can I obtain a receipt or invoice?
You will always receive a basic invoice via email after purchase. We can provide an official invoice in the form of a PDF if needed. Please contact our customer service via email support@imoostore.com
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When will I be charged for my order?
When paying with a credit card you will not be charged until the products have shipped. When paying with PayPal the funds will be transferred when you submit your order. You will receive a confirmation email when your product is shipped.
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What do I do when my online transaction fails?
There are several potential reasons: 1) A problem with the credit card; 2) Your online Payment Gateway settings 3) Incorrect card details provided during payment. Here are some things to try: 1) Make sure that your debit/credit card details are correct when making a purchase; 2) Try to use an alternative card or payment method such as PayPal if possible 3) Contact your debit/credit card provider with the error message, they may be able to identify the issue you are having 4) If you are still having transaction problems, please contact us with details of the error message.
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