Faq
/Shopping FAQ
Order & Shipping
How do I track my order?
After an order has been dispatched, you will receive a Shipment Notification Email that includes your order information and the tracking number of the parcel.
You may track your order by visiting links below depending on the courier used? DHL: DHL Express
USPS: USPS
UPS: UPS
FedEx: FedEx Exp...
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Where will the order be shipped from?
We will ship your order from our nearest warehouse in Europe and HongKong (China).
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When will I receive my order?
Delivering and processing times depend on the delivery method available in your region:
Standard Delivery (2 business days processing time + 3–5 business days delivery); (Subject to stock availability)
Priority Delivery (1 business day processing time + 1–3 business days delivery); (Subject to...
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Why is my shipping fee more expensive compared to others?
Exact delivery cost is determined at the time of checkout and is based on operating costs, taxes, number of items, weight and volume of all the items in your cart. It is our goal to set the lowest possible prices for each market.
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Where do you deliver?
We only delivery to the countries listed below:
imoo Europe Store (eu.imoostore.com)
Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, P...
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Why are shipping fee different in different countries?
The shipping fee is depending on your receipt address. If the delivery address is a remote area, the actual cost may be higher than usual.
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What shipping method do you offer?
We offer two delivery options for you to choose at checkout: Standard and Priority. The listed delivery options and estimated delivery date can vary depending on a variety of factors including package weight, package size and delivery address.
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What should I do if my parcel is lost?
If you feel that your parcel is lost or missing, please contact support@imoostore.com. We will carry out a full investigation to determine the next steps. Once we obtain all of the relevant information it will take 5 business days to process. We will do our best to handle your case as soon as pos...
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Payment
imoo Account
Free shipping on orders over £69
15-day worry-free return
2-year warranty
