Return & Replacement

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How do I submit a return / refund request?

If you have any problem with your order in imoostore, please feel free to contact support@imoostore.com. We will carry out a full investigation to determine the next steps. Once we obtain all of the relevant information it will take 5 business days to process. We will do our best to handle your case as soon as possible.

Related articles

What is the process for return and replacement?

If you are not satisfied with your imoo product(s) for any reason, you may request a return within 15 calendar days ...

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If I return my device, when will I receive my refund?

If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of recei...

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If I return my device, do I have to pay for shipping?

In the DOA case, we will generate a waybill code, you just need to ship out your product with the code and do not nee...

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What's the policy for refund?

Partial Refund Policy All returned product(s) will be fully inspected. To qualify for a refund, the product(s) must...

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