Return & Replacement

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If I return my device, do I have to pay for shipping?

In the DOA case, we will generate a waybill code, you just need to ship out your product with the code and do not need to pay for the shipping fee. In the case of return or replacement without reason, you need to ship out the product(s) and pay by yourself. We do not pay for delivery upon arrival of your return, and packages where insufficient postage has been paid will be rejected or sent back to you. If the product(s) fail in the inspection, we will return the product(s) to you after you pay for the shipping fee.

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How do I submit a return / refund request?

If you have any problem with your order in imoostore, please feel free to contact support@imoostore.com. We will carr...

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What is the process for return and replacement?

If you are not satisfied with your imoo product(s) for any reason, you may request a return within 15 calendar days ...

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If I return my device, when will I receive my refund?

If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of recei...

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What's the policy for refund?

Partial Refund Policy All returned product(s) will be fully inspected. To qualify for a refund, the product(s) must...

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