In the DOA case, we will generate a waybill code, you just need to ship out your product with the code and do not need to pay for the shipping fee. In the case of return or replacement without reason, you need to ship out the product(s) and pay by yourself. We do not pay for delivery upon arrival of your return, and packages where insufficient postage has been paid will be rejected or sent back to you. If the product(s) fail in the inspection, we will return the product(s) to you after you pay for the shipping fee.
Return & Replacement
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If I return my device, do I have to pay for shipping?
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Aug 21, 2020
If I return my device, do I have to pay for shipping?
In the DOA case, we will generate a waybill code, you just need to ship out your product with the code and do not need to pay for the shipping fee. In the case of return or replacement without reason, you need to ship out the product(s) and pay by yourself. We do not pay for delivery upon arrival of your return, and packages where insufficient postage has been paid will be rejected or sent back to you. If the product(s) fail in the inspection, we will return the product(s) to you after you pay for the shipping fee.
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How do I submit a return / refund request?
If you have any problem with your order in imoostore, please feel free to contact support@imoostore.com. We will carry out a full investigation to determine the next steps. Once we obtain all of the relevant information it will take 5 business days to process. We will do our best to handle your case as soon as possible.
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What is the process for return and replacement?
If you are not satisfied with your imoo product(s) for any reason, you may request a return within 15 calendar days of delivery. To do so, please submit a support ticket requesting the return or replacement. Once your package is received and checked to verify that the warranty is still valid, we will issue a full refund or a replacement for all eligible product(s).
Please note that all accessories must be new and unopened to be eligible for refunds. To qualify for a replacement or refund, devices must be in "as new" condition and, if possible, with the original sealed packaging intact. Accessories must be sealed in their original packaging. If the accessory is returned for without reason, then we will deduct the return shipping fee from the returned amount.
If I return my device, when will I receive my refund?
If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancelation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you paid by Paypal, refunds will be sent to your Paypal account within three business days.
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What's the policy for refund?
Partial Refund Policy
All returned product(s) will be fully inspected. To qualify for a refund, the product(s) must be in new condition and, if possible, with the original sealed packaging intact. We reserve the right to provide a partial refund or refuse a refund if the returned goods are deemed to have been damaged. You can refer to the details of the imoostore Return Policy. Please note, the return shipping fee for the rejected items will not be covered by imoostore.
Partial Refunds
You may receive a partial refund in the original form of payment for the items listed below. Please note: All returns will be inspected at our service centers. The refund amount will not include the original shipping and handling fee. Should the device not meet the requirements, we reserve the right to reject the return.