What's the policy for refund?
Partial Refund Policy
All returned product(s) will be fully inspected. To qualify for a refund, the product(s) must be in new condition and, if possible, with the original sealed packaging intact. We reserve the right to provide a partial refund or refuse a refund if the returned goods are deemed to have been damaged. You can refer to the details of the imoostore Return Policy. Please note, the return shipping fee for the rejected items will not be covered by imoostore.
You may receive a partial refund in the original form of payment for the items listed below. Please note: All returns will be inspected at our service centers. The refund amount will not include the original shipping and handling fee. Should the device not meet the requirements, we reserve the right to reject the return.
How do I submit a return / refund request?
If you have any problem with your order in imoostore, please feel free to contact firstname.lastname@example.org. We will carr...Learn more
What is the process for return and replacement?
If you are not satisfied with your imoo product(s) for any reason, you may request a return within 15 calendar days ...Learn more
If I return my device, when will I receive my refund?
If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of recei...Learn more