Faq
/imoo Watch Phone
imoo Manual
Sim Card
Accessory
Basic Operation
Device System Issue
Charging & Battery
Network
Calling
Minichat
Locating
Camera
Class Mode
Update
imoo Manual
Where can I find the manual for imoo Watch Phone Z6?
There is a paper manual in the product package, and you can click the link below to download the electronic manual:https://cdn.shopify.com/s/files/1/0467/6216/4375/files/imoo_user_manual.pdf?v=1599796319
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Sim Card
What type of SIM card should I choose for imoo Watch Phone?
The watch only supports the Nano SIM card.
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Which phone plan should I choose for my imoo Watch Phone?
You need to enable caller ID display and GPRS data Internet access. Your phone plan should have at least 500M of data per month. The watch supports 4G exclusive data and 2/3/4G general data. Please confirm with the customer service staff of the operator when applying for a SIM card plan.
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Which operator should I choose for my imoo Watch Phone?
Choose Compatible Operators for Your imoo Watch Phone
imoo Watch Phone Z6 currently supports most mainstream operators in the three regions of Europe, North America, Asia and Oceania. For details, Please check the following Operator Information Forms.
imoo support team is working on making imoo...
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Do I need to install a SIM card to use imoo Watch Phone?
Yes, you will need to install a standard NANO SIM card into the watch phone.
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Accessory
Why doesn't imoo Watch Phone have a charging adapter?
At present, electronic products widely use the same charging adaptor and almost every household has a charging adaptor already. For the sake of energy conservation and environmental protection, the watch has not provided with a charging adaptor when it leaves the factory. You can use the charging...
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What are the standard accessories of imoo Watch Phone Z6?
1 Watch Body, 1 Card Picker, 1 Charging Cable, 1 color box package and 1 manual
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Basic Operation
How do I set up Bluetooth of imoo Watch Phone?
The watch can be connected to a Bluetooth headset and supports calling with Bluetooth headsets. Click "Watch Settings" in “More” and select "Bluetooth" to connect.
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How do I add friends with imoo Watch Phone?
Enter “App list”, find and enter “Add Friends”, and click "Start Making Friends", then find a friend and touch your watch with his/hers to add him/her as a friend. Note: The Add Friends function is only available when you and your friend both use the imoo Watch Phone.
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How do I change the dial of imoo Watch Phone?
Long press on the main interface to enter the dial change interface, slide left and right to see styles, and select one to change the dial.
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How do I enter imoo Watch Phone status bar?
In the main interface, slide down to show the watch status bar and important pushes and reminders which are in chronological order.
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How do I exit APPs on imoo Watch Phone?
After you enter an APP, slide right to exit the APP and press “On/Off” on the right side of the watch to return to the main interface.
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How do I turn the screen of imoo Watch Phone on/off?
Screen On: Press "On/Off" on the right side of the watch when the screen is off.Screen Off: Press “On/Off” on the right side of the watch when the screen is on. You can enter “Watch Settings” in “More” and find “Screen Adjuster” to set how long the screen stays on.
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How do I find APPs on imoo Watch Phone?
In the main interface, slide left to enter “App list”, then slide up and down to preview all the APPs.
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How do I view the associated phone numbers on imoo Watch Phone?
Click “Associated Numbers” in “More” to enter the “Associated Numbers” interface. In the mobile APP interface, you can scan the QR code to bind your phone to the watch, or you can manually enter your phone number to bind your phone to the watch.
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Device System Issue
imoo Watch Phone gets hot during use.
1. Don't worry. The Z6 watch is powered by the Android smart platform and adopts the 4G network. Just like a smartphone, it will get slightly hot after a long time in use, but this is normal and will not affect the performance or service life of the device.2. If the watch is seriously hot, please...
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imoo Watch Phone is stuck, crashed or some functions are not available.
Press “On/Off” for 10 seconds and check whether the watch has returned to normal after being reset. If the situation continues, it may be because the data partition of the watch is full, in which case the watch can be repaired through "Restore".
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Why can't I turn imoo Watch Phone off?
1. Maybe you missed the “On/Off” key. Press it with your fingernail or the corner of the card remover. 2. Long press “On/Off” for about 10 seconds to reset the watch, then try again.3. The battery may be dead; charge the watch, then turn it on after half an hour of charging.
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How do I restore the system of imoo Watch Phone?
In case of some watch problems, you may need to repair the system. The specific Restore operation is as follows:1. Long press “On/Off” on the back of the watch and release it after the On/Off page appears;2. On the On/Off page, press “On/Off” for 3 seconds and "Restore" will appear. Click "Restor...
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How do I reset imoo Watch Phone?
In case of some watch problems, you may need to reset the watch. Press “On/Off” for about 10 seconds to reset the watch.
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Charging & Battery
imoo Watch Phone consumes electricity very quickly.
1. The watch is powered by the Android smart system. As is the case with cell phones, frequent use or use in weak signal areas will increase power consumption. It is recommended to charge once a day for smooth use.2. Try again after Restore. The specific Restore operation is as follows:Long press...
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I can't charge imoo Watch Phone.
1. The battery is too low. The watch needs to be charged a little longer before it can be turned on. 2. Clean the contacts of the charging base first with a toothpick or cotton swab, then try again.3. If it doesn’t work after cleaning, check whether the temperature in your area is too low or too ...
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Charging is slow and imoo Watch Phone is not fully charged.
In order to protect the battery, when the temperature drops below 10°C, the charging current of the watch will be limited to about 100MA so it will not enter Quick Charge Mode, and the charging time of the watch will also be extended to 6-7 hours (it takes about 10 hours to charge Apple's similar...
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How long does imoo Watch Phone take to charge? How long will it last after full charge?
It takes about an hour for the watch to fully charge. When fully charged, the watch can be used normally for one day. In the case of not being used, the watch can remain on standby for about 3 days. Note: The data was obtained from laboratory tests, so the actual use time will vary due to factors...
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How do I charge imoo Watch Phone?
Press and hold the “Unlock” button on the top of the watch camera. At the same time, flip the watch to a vertical position to expose the charging contacts on its back, and align the charging contacts with the metal contacts on the charging cable until the watch screen displays a charging reminder.
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What are the input and output charging parameters of imoo Watch Phone?
A charging head with output voltage of 5V and output current of 1.2A can charge the watch.
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Network
How do I check the state of the network of imoo Watch Phone?
In the main interface, slide down to enter the notification interface; check the notification bar icon at the top to see the status of the network.
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imoo Watch Phone network signal is abnormal.
1. Re-insert the SIM card and try again.2. Try again in an area with little signal interference.3. Insert a new SIM card. If the network does not return to normal, please contact the SIM card operator for solutions.
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It says "Wrong Password for WiFi Connection" during WiFi connection on imoo Watch Phone.
1. First, check whether the WiFi password is wrong, then re-enter the password.2. Turn on a hotspot on your phone and check whether the watch can be connected to the hotspot.3. If it still doesn’t work, set a simple password such as 12345678 and try again.4. Long press “On/Off” for ten seconds to...
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WiFi is always automatically disconnected on imoo Watch Phone.
Enable “Keep WiFi Connection When the screen doesn't light up" in "Watch Settings" in the "more" interface of imoo APP.
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It says "Web Authentication is not Supported" when I connect imoo Watch Phone to WiFi.
The watch does not support WiFi connections to authenticated networks.
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How do I set up WiFi on imoo Watch Phone?
After binding the watch to your mobile phone, enter "More" - "Watch WiFi" in the mobile APP to set up. After setting up, the watch will automatically connect to WiFi. The watch only supports 2.4G WiFi.
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Calling
There is a noise/echo during calls on imoo Watch Phone.
1. Use another phone to call the watch and check if there is still an echo.2. Take your watch out into the open air and make a call away from the phone to see if there is still an echo.
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imoo Watch Phone switches itself off during calls.
1. When the battery is low or there is only one bar of battery power, the watch will shut down automatically when you make a call.2. At low temperatures, the watch will automatically shut down when you make a call. It is recommended to wear the watch under your sleeve.
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imoo Watch Phone has no ring tone or message tone.
Between 23 p.m. and 6 a.m., if the watch is set to turn off, there will be no tone for incoming calls or messages.
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How do I make a call with imoo Watch Phone?
In the main interface, slide right to enter the call interface.
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Minichat
I can't comment on Friends Circles in imoo Watch Phone.
You can leave 20 comments a day, and you can't comment beyond that limit. This is normal.
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How do I use Minichat on imoo Watch Phone?
Enter “More”, find and enter the Minichat APP, long press “Hold to Talk" in the Minichat interface to start recording and release it to upload a voice message. When an unread voice message is displayed on the screen, click it to play it.
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I can't find the chat history on imoo Watch Phone.
The watch can store the latest 500 text (voice) messages for Minichat.
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How do I clear Minichat messages in imoo Watch Phone?
In APP settings, click “Clear Cache” to delete messages, or long press a message to delete it.
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There is no sound when my phone reads imoo Watch Phone Minichat messages.
There is no response when I click on recording in Minichat on my phone.
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imoo Watch Phone APP can’t send or receive Minichat messages.
1. Switch the mobile WiFi and data traffic network; check whether the network is normal. 2. Restart your phone.
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My iPhone can’t use location and Minichat function of imoo Watch Phone APP on a cellular network.
1. Enter Settings – Cellular – APPs Using Cellular Data on your iPhone; check whether the watch phone APP is enabled.
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I don't receive Minichat messages until I click on imoo Watch Phone APP/There is no tone when receiving Minichat messages.
1. Enter Settings – Notification Center on your phone; enable access to the watch phone. 3. Enter Settings – App Management – Watch Phone on your phone; click Lock (little green lock).3. Enter Security Center – Privacy – Autostarts; enable the watch phone.4. Enter Security Center/all kinds of mob...
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Locating
How long does imoo Watch Phone normally take to locate?
It normally takes 4-7 seconds to locate. If it takes too long, you can check whether the watch is using the 4G network; if not, please confirm whether your SIM card enables 4G data or whether the current environment is severely blocking the data network.
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Camera
I slide the screen up and down in the camera interface but imoo Watch Phone can’t switch to the rear camera.
1. Make sure you turn the camera up.2. Make sure you use a NANO SIM card. 3. The NANO card may not be properly installed, resulting in the short circuit of the capacitor and a failure to recognize that the rear camera is up. Take out and re-insert the card. Be sure to put the card inside the card...
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How do I take a picture with imoo Watch Phone?
1. Enter the Camera APP in “More”, then click on the screen in the camera interface to take photos. 2. Flip the watch to use the rear camera. Slide up and down in the camera interface to switch between front and rear cameras.
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How do I record a video with imoo Watch Phone?
Enter the Video APP in “More”. Click "Start" in the video interface to record a video. Click the corresponding icon to switch the camera and view saved videos and photos.
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Class Mode
Why can I still make a call when imoo Watch Phone is in Class Mode?
in the Class Mode interface of the imoo mobile APP. If "Contact parents during the forbidden time" is enabled, the watch in Class Mode can call the administrator and parents as well as tell the time.
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What is Class Mode of imoo Watch Phone?
In Class Mode, the watch can only tell the time and will reject all calls and messages for a certain period of time.
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How do I set up Class Mode of imoo Watch Phone?
Find "More" in the mobile APP, then slide down to "Class Mode" and set it up.
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Update
imoo Watch Phone can't detect a new version.
1. Turn off and restart the watch, insert the SIM card and connect the watch to the Internet, then charge it and try again. 2. Enter the firmware detection and upgrade interface in the mobile imoo APP, then close and turn on the upgrade authorization switch.3. Perform Restore for the watch. The R...
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imoo Watch Phone has detected a new version but it can't be automatically upgraded while charging.
If the watch has detected a new version but it can’t be upgraded, please make sure that the watch has enough available space, then restart the watch and:1. Connect the watch to WiFi.2. Enter the firmware detection and upgrade interface in the mobile imoo APP, then close and turn on the upgrade au...
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How do I update the firmware of imoo Watch Phone?
The watch will automatically download the installation package when it is charged and connected to WiFi. It can be downloaded in about 20 minutes under normal network conditions. After downloading, keep the watch on. When the battery power is above 50%, the watch will be automatically upgraded. N...
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